Terms & Conditions

Our Payment Terms & Conditions

  • Please ensure that you have installed the latest version of the NHS Covid-19 app before your appointment, and check in on arrival. failure to do so will forfeit your deposit and your
    appointment will be refused.
  • Any deposits paid are non-refundable.
  • Your appointment must be cancelled if you are experiencing any Covid-19 symptoms. Due to the current rise in infection for tier restrictions, all deposits will be taken as a cancellation
  • Please ensure that you wish to proceed with all hair extension/hair loss fittings prior to booking an appointment.
  • You must not attended your appointment with another person / persons during your visit. Including children
  • You must only enter the salon if there are no other clients in the salon. Please arrive to your appointment on time.
  • Face coverings must be supplied and worn by the client at all times during your appointment.
  • Your temperature will be taken on entry to the salon, refusal will forfeit your deposit.
  • You must wash your hands and use hand sanitiser that will be supplied by Lorudu during your visit.
  • Cancellations will result in deposits being forfeited as a cancellation fee. A deposit will be required at the time of booking your colour / hair extension / hair loss appointment.
  • Hair extension, hair loss and colouring appointments will not be accepted without the payment of a deposit.
  • 48 hours notice is required to reschedule an appointment. This excludes notice given over a weekend or bank holidays, it only includes our normal working week. For appointments rescheduled with less than 48 hours notice, the deposit will be forfeited as a cancellation fee, and you will
    be required to pay a new deposit for the rescheduled appointment.
  • Late appointments will be charged for at a rate of £30 for half an hour. Charges will apply after a client is more than fifteen minutes late.
  • Remaining fees must be paid on the day of the appointment. Payments may be made by card, or bank transfer, cash is no longer accepted.
  • Refunds and replacements are not given under any circumstances.
  • Our price list is intended for guidance only. Prices will vary according to individual client requirements, their natural hair types, their hair density and their natural hair colour. As each
    client is unique, accurate pricing can only be provided after a client consultation has taken place. The right to amend policy applies here.
  • At Lorudu we reserve the right to amend prices at any time without warning and at our own discretion.
  • There is a consultation fee of £20, this is non refundable. Our consultations are a service and will last approximately 1 hour. The consultation fee must be paid in full prior to booking
    the appointment.
  • Please note, we do not remove, maintain or cut hair extensions fitted by any party other than Lorudu. The only exception to this is if the client signs a disclaimer prior to any work